Refund policy

Return & Refund Policy

We want you and your pet to be happy with your purchase. If your item arrives damaged, defective, or different from what you ordered, please contact us at hydraloreyt@gmail.com within 14 days of delivery, and we'll work with you on a replacement or refund.

Due to the nature of our shipping process, we are unable to accept returns for change-of-mind purchases. If you're unsure about sizing or fit, please review the product details carefully before ordering, or reach out with questions before purchasing.

Approved refunds will be processed to your original payment method within 5-10 business days.